Facilitation Mastery

Making it easy

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Effective date: 2nd October 2024

Introduction
1. Welcome to Facilitation Mastery (“the App”), an online platform owned and operated by Treehouse Innovation Ltd. The App provides users with facilitation workshop content and access to a proprietary AI Agent, designed to assist with running successful workshops
2. By accessing or using the App, you (“the User”) agree to be bound by these terms of service (“Terms”). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing. Please read the Contract carefully. You must immediately stop using the App if:
  1. you do not agree to be bound by the Contract;
  2. you cannot comply at all times with all terms of the Contract; or
  3. any provision of the Contract is not enforceable under the laws that apply to you.
Registration and Accounts
1. To access the App, you must register for an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and are fully responsible for all activities that occur under your account.
Payment and Access Keys
1. Payment Terms. The App operates on an access-key model, where Users purchase time-limited keys to access content. Keys range in duration up to 1 year. Upon expiration, the App will not automatically charge you for renewal, but you can purchase additional keys at any time to extend your access. You can pay for the App using a debit card or credit card. Payment is taken and tracked using Stripe; their privacy policy can be found here: https://stripe.com/en-gb/privacy
2. Refund Policy. For purchases of access keys exceeding 1 month, Users are entitled to a 5-day refund period, during which a full refund may be requested. Refunds will not be issued for keys purchased with a duration of less than 1 month.
How to pay
1. Payment for the App is in advance. We will take your payment upon acceptance of your order.
User Conduct
1. You agree not to:
Intellectual Property
1. All content on the App, including but not limited to proprietary workshop materials, techniques, and the AI Agent, is the intellectual property of Treehouse Innovation. By using the App, you are granted a limited, non-transferable license to use the content for personal or professional facilitation purposes.
2. You may not copy, reproduce, distribute, or create derivative works from any content provided through the App.
Data Collection and Privacy
1. Treehouse Innovation does not collect or sell analytics data. Logging information, such as error logs and diagnostic data, is collected solely for issue detection and fixing. This information is stored on the same US-based servers as the application.
2. Please refer to our Privacy Policy (accessible from the login or profile page) for further information regarding how we handle personal data.
Termination of Service
1. We reserve the right to suspend or terminate your access to the App if you violate these Terms or engage in prohibited conduct. In the event of termination, no refunds will be provided for unused time on purchased keys, unless otherwise stated in our refund policy.
Modifications to the Terms
1. Treehouse Innovation reserves the right to modify these Terms at any time. Users will be notified of any changes either via email or an in-app notification. Continued use of the App after changes have been made constitutes your acceptance of the updated Terms.
Governing Law and Disputes
1. These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Indemnity
1. You shall indemnify and keep us fully indemnified on demand from and against all liabilities, costs, expenses, damages and losses, legal costs (calculated on a full indemnity basis) and all other reasonable professional costs (including costs of defense of claims, suits or proceedings brought by third parties) and expenses suffered or incurred by us arising out of or in connection with infringement of any third-party rights by our use of Your Data in accordance with the Contract.
Limitation of liability
1. Nothing in the Contract limits or excludes liability for:
  1. death or personal injury caused by negligence;
  2. fraud or fraudulent misrepresentation; or
  3. anything that cannot be limited or excluded by applicable law.
2. Subject to 12.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for any:
  1. loss of profits;
  2. loss of sales or business;
  3. loss of agreements or contracts;
  4. loss of use or corruption of software, data or information;
  5. loss of or damage to goodwill; or;
  6. any indirect, special, punitive, incidental or consequential loss.
3. Subject to 12.1 and 12.2, our total aggregate liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the total Charges paid under the Contract during the twelve (12) months prior to the date on which the liability arose.
4. The App may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms of service and privacy policies of any third-party websites or services that you visit.
5. This 12 will survive termination of the Contract.
Confidentiality
1. We each undertake that we will not at any time during the Contract, and for a period of five years after termination of the Contract, disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by 12.2.
2. We each may disclose the other's confidential information:
  1. to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this 12; and
  2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority, provided that provided that the recipient will:
    1. only make disclosures to the extent strictly required to comply with such request;
    2. use its best efforts to minimize the extent of the disclosure; and
    3. if permitted by law, advise the discloser promptly of any such requirement and cooperate, at the discloser’s expense, in responding to it.
3. Each party’s confidentiality obligations will not apply to information:
  1. already known to it at the time of disclosure without restrictions on disclosure;
  2. in the public domain or publicly available other than as a result of a breach of the Contract;
  3. provided to it by a third party who is under no such obligation of confidentiality; or
  4. independently developed by it without using the confidential information.
4. Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the Contract.
Contact Information
1. If you have any questions or concerns regarding these Terms, please contact us at:
  
  Treehouse Innovation Ltd
  
  Studio 34 RIVERSIDE BUILDING
  
  55 Trinity Buoy Wharf
  
  London
  
  E14 0FP
  
  United Kingdom
  
  contact@treehouseinnovation.com